Support
Pick the channel that matches your need. Always include your account number (WK-XXXXXX) in your first message — that's the fastest path to a resolution.
Email
General questions, billing, account issues. Replies within 24h on business days.
support@wick.pacifikai.com
Account breach / urgent
Suspected unauthorized access, payout issue, or rule dispute. Replies within 4h.
urgent@wick.pacifikai.com
Discord
Community channel for trading talk and platform feedback. Not for account-specific issues.
discord.gg/wick
Read the docs
Most questions are answered in the Terms or Risk Disclosure.
Browse docs →
Hours
Mon–Fri, 09:00–17:00 UTC. Weekend coverage is best-effort and limited to the urgent channel. Markets close 22:00 UTC Friday and reopen 22:00 UTC Sunday.